Natera - Training Specialist, PX & Patient Coordinators

• 2+ years of experience in a training, learning & development, or instructional design role, preferably in a healthcare, contact center, or patient services environment • Demonstrated coaching experience — ability to deliver effective 1:1 and small group coaching that drives observable behavior change and performance improvement • Demonstrated experience facilitating live trainings (both in-person and virtual) for adult learners • Hands-on experience building content in an LMS (e.g., Workday or similar) • Experience tracking training metrics and preparing status updates or reports for leadership • Demonstrated tech savviness with the ability to quickly learn and navigate new platforms, tools, and systems • Hands-on experience using AI tools (e.g., Claude, Gemini, or AI-powered features within authoring or LMS platforms) to support content creation, efficiency, or workflow automation • Strong written and verbal communication skills • Ability to manage multiple concurrent training initiatives and deadlines • Training certifications such as ATD Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or equivalent highly sought • Project management certifications such as PMP, CAPM, or equivalent (e.g., Certified Scrum Master, Six Sigma) highly sought • Experience training customer-facing or sales-adjacent roles in a healthcare or patient services environment • Familiarity with QA-driven remediation processes • Experience with eLearning authoring tools (Articulate Rise, Storyline, or similar) • Knowledge of healthcare terminology, HIPAA, or revenue cycle workflows • Experience using AI tools for instructional design, script writing, or knowledge base development • Competencies • Engaging facilitation and presence in front of a room • Coaching effectiveness — ability to meet agents where they are, build trust quickly, and motivate meaningful skill development • Instructional clarity — ability to simplify complex information without losing accuracy • Data literacy — comfortable pulling, organizing, and communicating training metrics to varied audiences • Tech fluency — quick to adopt new tools, platforms, and AI-assisted workflows with minimal ramp time • Accountability and follow-through on content updates, reporting deadlines, and learner tracking • Collaborative mindset with operations, quality, and document control stakeholders • Comfort working in a fast-paced, evolving environment where processes change regularly • The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. • $70,000—$75,000 USD • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.