Cadence Health - Patient Activation Specialist

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone. • Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed. • Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions. • Coordinate with care teams and technical support to resolve activation issues that require additional intervention. • Document patient interactions and device activation status accurately to maintain a complete activation record. • Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint. • Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols. • These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.