prompt - Senior Billing Success Manager (B2B SaaS)
Requirements
• We’re doing something special here and this role will be critical in taking Prompt to the next level. • Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education. • Must have 3+ years in the medical billing industry • Minimum of 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute. • Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role • 2-3 years minimum of RCM leadership experience • Must have a solid understanding of fundamental accounting concepts • Highly Proficient in MS Excel • Understanding and learning software is a passion of yours • Possess strong written and verbal communication skills • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Responsibilities
• Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform • Assist sales as needed on the sales cycle for mid market prospects • Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams • Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise • Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data • Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making. • Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite • Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays. • Establish and nurture relationships with client stakeholders and billing personnel. • Understand unique team needs to help configure and develop workflows with their new EMR/PM system • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations • Provide guidance and expertise to billing success managers/team members and interdepartmental partners • Able to work independently with minimal direction and oversight
Benefits
• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) • Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower • Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
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