mudflap - Customer Onboarding Specialist

Remote - USA *$60k - $70k+ Equity3w ago

Remote NA Onboarding Specialist Customer Onboarding Documentation Prospecting Customer Success

Requirements

• Proven experience in a customer-facing role, such as onboarding, customer success, sales or support. • Strong communication and interpersonal skills, with the ability to build trust and rapport quickly. • Highly responsive with the ability to meet the needs of prospective customers • Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience. • Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills. • Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies. • Problem-solving mindset with a proactive approach to identifying and addressing customer needs. • A customer-centric attitude and a passion for delivering value and building long-term relationships.

Responsibilities

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process. • Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns. • Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented. • Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams. • Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention. • Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices. • Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Benefits

• Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) • Salary: $60,000 - $70,000 + 15% perf bonus. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.