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Jobs(27,716)/Support Specialist Role(108)/ashby (39) - Product Support Specialist - APAC
ashby

ashby - Product Support Specialist - APAC

Remote - APAC+ Equity8mo ago
RemoteAPACSupport SpecialistCustomer Support SpecialistProspectingAshbyB2B

Requirements

• Team Insights Interview + Hiring Manager Closing Questions - 30 Minutes • Throughout our interview process, you will be evaluated on both technical reasoning and communication precision. • Onboarding Process • Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will focus primarily on onboarding and learning the product. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away, all while continuing to build confidence and depth in the platform.

Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Generous paid family leave. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.

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