Satispay - Junior Customer Care Representative (L.68/99)
Requirements
• This role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership. • Mindset & Growth - Positive attitude, growth mindset, and highly coachable, with the ability to actively seek, accept, and apply constructive feedback. • Mindset & Growth - • Resilience & Adaptability - High curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast-paced environment. • Resilience & Adaptability - • Empathy & Communication - Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. • Empathy & Communication - • Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. • Tech Savviness - • Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.
Responsibilities
• As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what that looks like in practice: • Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. • Ticketing & Queue Management - • Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions. • Workflow & SOP Execution - • Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. • Multi-channel Support - • Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. • Team Collaboration - • Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills. • Continuous Learning -
Benefits
• we do not believe in putting a ceiling on talent.
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