Jukebox Health - Construction Project Operations Coordinator
Requirements
• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role • Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners • Persistent follow-up skills, especially with people who are busy and slow to respond • Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations • Ability to manage multiple priorities and open items without dropping details • Clear, professional written and verbal communication skills • Comfortable learning new technology platforms and working in a remote environment • Willingness to travel occasionally for company events or field visits • Preferred • Experience in construction, home services, remodeling, or accessibility modifications • Experience with claims processing, billing, or order management • Experience with Salesforce or a similar CRM • How We Invest In You • Generous company-funding of our health, vision, and dental plans • Short and Long-Term Disability • Life and Personal Accident Insurance • Hospital Insurance • 401(k) immediately upon hire • Generous candidate referral program • Time Away • Unlimited PTO + 11 paid holidays • Remote First Team • Remote First Team • $1000 stipend you can use towards work from home costs • Frequent team off-sites and get-togethers around the country • Collaborative team environment • Monthly Townhalls • High trust environment • A laptop and company swag upon hire
Responsibilities
• Service Provider Coordination • Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed • Follow up with service providers to get bids submitted • Schedule and confirm project start dates • Check in on active projects and flag delays or risks early • Make sure providers understand expectations, timelines, and documentation requirements • Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects • Project Throughput • Project Throughput • Keep a high volume of active projects moving through each stage without letting them stall • Work daily from operational queues to determine priorities and next actions • Send reminders ahead of key milestones and deadlines • Documentation, Claims & Administration • Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate • Assist with claims entry and processing • Enter and maintain project orders accurately • Review records for completeness and accuracy before submission • Resolve discrepancies and follow up on missing information • Keep CRM records current and complete, including significant provider communications and project updates
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