Easygo - IT Manager - Europe

Serbia, Belgrade2mo ago

In Office Mid EMEA Cybersecurity Cloud Computing IT Manager Systems Administrator Google Workspace Jira Slack Confluence AWS

Requirements

• You’ll be the go-to person for all IT matters across Europe — supporting the team day-to-day, solving technical challenges, and making sure everything runs smoothly. This is a hands-on role with ownership: you’ll be managing endpoints, systems, and access, while also improving processes and setting things up for scale as we grow in the region.Key Responsibilities • 7+ years in a Systems Administrator or IT Operations role with progressive responsibilities • 2+ years experience supervising, mentoring, or leading IT team members • Strong hands-on experience with Google Workspace, Slack, and the Atlassian suite (Jira, JSM, Confluence) • Experience administering MDM platforms (FleetDM, Intune), including device onboarding and policy deployment • Solid understanding of identity and access management, including 2FA, SAML, and SCIM integrations and cybersecurity practices • Experience resolving advanced technical issues and acting as a Level 2/3 support escalation point • Proven ability to produce and maintain documentation and knowledge base materials • Exposure to project-based work with involvement in IT infrastructure or SaaS projects • Certification in AWS (SysOps Administrator, Solutions Architect Associate) • Experience with Terraform, GitOps, or other infrastructure-as-code practices • Proactive, independent, and comfortable owning problems end-to-end • Highly organised and able to prioritise in a fast-paced environment • Strong communicator with both technical and non-technical stakeholders • Focused on continuous improvement and building scalable systems

Responsibilities

• IT Operations & Service Delivery • Own IT support across EMEA and act as the main point of contact • Provide hands-on L2/L3 support and ensure high service quality • Manage core tools (Google Workspace, Slack, Atlassian) and align with global IT standards • Endpoint Management & Asset Register • Manage device lifecycle (setup, security, compliance, offboarding) • Maintain an accurate asset register and ensure device standardisation • Network & Infrastructure • Support office networking (Wi-Fi, VPN, connectivity) • Ensure stable and secure infrastructure across locations • Scripting, Automation & Integrations • Build automations, scripts, and workflows to improve efficiency • Use APIs and tools to streamline provisioning and reporting • People Leadership • People Leadership • Mentor and support a direct report as the team grows • Help build and scale the IT function in EMEA • Employee Lifecycle (Onboarding & Offboarding) • Own IT onboarding/offboarding and access management • Continuously improve processes and automate where possible • IT Procurement & Budget Manage • IT procurement and vendor coordination • Ensure spend aligns with budget and business needs • Cybersecurity & Compliance • Ensure security standards are followed across systems and devices • Support access control, endpoint hardening, and incident response • Knowledge Management & Project Participation • Maintain clear documentation, SOPs, and knowledge base • Support IT projects, rollouts, and system improvements

Benefits

• Performance Reward: Annual bonus linked to individual and company performance. • Performance Reward: • Professional Growth: Opportunities for development, learning, and career progression within a global organization. • Professional Growth: • Health & Wellbeing: Private health insurance for you and your dependants. • Health & Wellbeing: • Office Perks: Daily catered lunch, snacks and beverages, parking reimbursement, and a modern Belgrade office. • Global Exposure: Opportunities to collaborate with—and occasionally visit—our Melbourne headquarters. • Global Exposure: • Team Culture: Regular team-building activities and a professional, collaborative working environment. • Team Culture: • We believe in-person collaboration is key to building strong teams and delivering great results. This role follows a hybrid work model, with a strong on-site presence at our Belgrade office (3 days per week) and flexibility when needed. • Come as you are. Be part of something bigger. Click play on your career today.