ConnectWise - Senior Director, IT Infrastructure and Operations
Requirements
• Proven experience leading global infrastructure and operations teams at scale • Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations • Strong track record driving cloud transformation, automation, and modernization initiatives • Executive presence with the ability to influence senior leaders and stakeholders • Experience managing budgets, vendors, and optimizing costs • Strong decision-making skills in complex, high-impact environments • 12–15+ years of IT infrastructure and operations experience • 7–10+ years of leadership experience, including managing leaders • Experience in enterprise, global environments • Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred) • Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus
Responsibilities
• 🌍 Lead at Scale • 🌍 Lead at Scale • Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations • Foster a high-performance, collaborative, and resilient team culture • 🚀 Drive Transformation • Own and execute our IT infrastructure strategy aligned to business priorities • Lead cloud adoption and optimization across AWS, Azure, or GCP • Champion automation and DevOps to improve efficiency and scalability • ⚙️ Deliver Operational Excellence • Ensure highly available, secure, and reliable infrastructure services • Drive continuous improvement through strong SLA/KPI management • Oversee incident, problem, and change management processes • 🔐 Strengthen Security & Resilience • Partner with Security and Engineering to ensure compliance and risk mitigation • Lead disaster recovery and business continuity planning • 🤝 Influence & Partner • Engage with executive leadership on strategy, priorities, and risk • Collaborate cross-functionally across IT, Security, Engineering, and Business teams • Manage key vendor relationships and ensure value delivery
Benefits
• You’ll play a critical role in shaping the future of our technology landscape—ensuring our platforms are secure, scalable, and built for growth. Your leadership will directly impact business performance, customer experience, and our ability to innovate. • Lead enterprise-scale transformation initiatives • Partner directly with executive leadership • Shape the future of a global technology organization • Build and elevate a world-class infrastructure team
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