Spring Health - Analyst, Clinical Operations Workforce Optimization
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Requirements
• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred • Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech) • Experience with workforce management or capacity planning is a plus • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. • A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. • $80,000 - $92,000
Responsibilities
• Own forecasting of inbound volume to Clinical Operations, broken down by team and request category. • Develop and manage dynamic staffing models to guide Clinical Operations headcount planning. • Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage. • Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible. • Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning. • Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success. • What success looks like: • Volume forecast accuracy: High forecast accuracy for inbound Clinical Operations volume • Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Clinical Operations team • Clinical Operations SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models • Internal partner satisfaction: Clinical Operations leadership views you as a trusted strategic partner, not just an analytics provider
Benefits
• Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • One Medical • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Carrot • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Wellhub • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • BrightHorizons • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: • Our Values • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
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