Cadence Health - Outbound Team Supervisor
Requirements
• 5+ years of experience in outbound sales or patient enrollment, including prior high-volume, phone-based work. • Prior experience conducting high-volume outbound calls in a fast paced environment. • Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team. • Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards. • Strong written and verbal communication skills, with experience handling escalated or sensitive patient conversations. • Experience as a team lead or manager. • Experience with AI tools (such as Claude or Gemini).
Responsibilities
• Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication. • Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets. • Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence's enrollment standards. • Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently. • Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals. • Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling. • Report team performance and enrollment trends to the enrollment operations lead on a regular cadence. • These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
Benefits
• Competitive pay & equity* • Comprehensive health coverage: Medical, dental & vision • 401k plan + matching • Paid parental leave • benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. • A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.If you require a reasonable accommodation during the hiring process, please contact [email protected] • Candidate Privacy Notice & SMS Terms • When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process. • We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities. • We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions. • We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records. • SMS/Text Messaging Communications • If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications. • We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications. • STOPALL • OPTOUT • CANCEL • REVOKE • To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at [email protected]. • START • UNSTOP • Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at [email protected].
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