Muck Rack - Press Release Operations Specialist
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Responsibilities
• Support customers through the press release distribution process from submission to delivery • Troubleshoot formatting, scheduling, publishing, and distribution issues • Assist customers with newsroom management and publishing functionality • Monitor release status and provide updates or confirmations as needed • Escalate technical issues to Product and Engineering teams when appropriate • Communicate clearly and professionally during urgent or time-sensitive situations • Maintain and improve internal documentation, workflows, and operational processes • Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues • How success will be measured in this role: • Consistently delivering accurate and timely support for press release distributions • Maintaining high levels of customer satisfaction and responsiveness • Successfully resolving operational and customer issues with minimal escalation • Demonstrating strong attention to detail across distribution workflows • Contributing to process improvements and documentation updates • Building expertise in Muck Rack's press release and newsroom products • If the details below describe you, you could be a great fit for this role: • Strong written and verbal communication skills • Exceptional attention to detail and organizational abilities • Ability to manage multiple priorities and deadlines simultaneously • Comfortable working in a fast-paced, customer-facing environment • Quick learner who enjoys mastering new tools, platforms, and workflows • Calm, professional, and solutions-oriented under pressure • Experience in customer support, operations, or customer-facing roles is preferred • Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus • AP Style familiarity is a plus • Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred • Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Benefits
• In the US, the starting salary for this role is $27/hour. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. • Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. • Remote Work, Forever • Fully distributed team with a permanent remote setup • Virtual and in-person team bonding (lunches, events, competitions) • Competitive geo-neutral pay in the U.S. • Annual reviews to ensure equity and market alignment • Standardized bonus or commission structure • 401(k) with employer contributions • Equity opportunities • Health & Wellness • Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace subscription • 4+ weeks of PTO, plus paid sick and mental health days • 13 paid holidays with the option to swap for personal days • Up to 16 weeks of fully paid parental leave • Learning and Development • Transparent pathways for internal mobility and promotion • Bi-annual performance reviews, team workshops, and leadership training • Unlimited access to Coursera and O’Reilly • 2 additional PTO days annually for learning and development • Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives • Agile, founder-led company focused on collaboration and innovation • Trusted by 3,000+ companies worldwide • Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. • While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. • Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. • Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. • Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. • Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to [email protected].
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