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whop - Fraud Analyst, Risk Operations (Contractor)

Remote - USA *$65k - $80k3d ago

Requirements

• Background in fraud, risk or other finance-related industry • Extremely thorough. You check every step, not just the one in front of you • Very high agency. If you see a problem, you don’t ask for permission to fix it • Thinks in systems. You solve each problem for everyone it affects, so the same facts always get the same answer • Makes sound calls on incomplete information, and asks for more before guessing • Write clearly. Your notes get read by the team and your answers get passed to merchants • Careful with money. You will move funds, release reserves, and issue refunds • AI native. Comfortable vibecoding your own tooling and writing your own policy

Responsibilities

• Audit businesses and users on a regular basis to decide if Whop can support them • Manage risk as each situation changes, and decide which businesses earn elevated privileges • Assess flagged KYC and KYB in order to keep Whop compliant with OFAC guidelines • Work with Customer Support to make sure policy is communicated consistently across the platform • Adjudicate refund requests between merchants and sellers • Be thorough on every case. When something looks off, follow it all the way. A bad refund means checking the merchant. A dispute rate that is "not that bad" still gets a full look • Flag unclear policy for review and provide recommended changes at your discretion

Benefits

• Compensation: $65,000 - $80,000, contractor, remote • 40 hours a week over 5 days. Weekend availability is required. • One fixed 8 hour shift: 8am to 4pm, 4pm to 12am, or 12am to 8am EST • Trained on every Risk Operations queue in your first 60 days