Extend - Fraud Operations Specialist I
Requirements
• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment • Time management and efficiency: must be able to meet specified SLAs for claim reviews • Bachelors' degree or equivalent experience, preferably in a related field • Subject Matter Expertise in fraud concepts and prevention best practices • Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning • Ability to make independent decisions to update customer risk scores and determine fraud/not fraud • Excellent written and verbal communication, information gathering, and decision-making skills • Positive attitude and willingness to thrive in a rapidly changing, results-driven environment • Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite • Attention to detail and willingness to deep dive into internal and external data • Empathetic, humble, and collaborative team player • Candidates must be located within the continental United States • Prior experience in a retail or high-growth start-up environment (eCommerce) • Familiarity with database query language such as SQL and data software like Snowflake • Exposure to Project Management and/or CRM software like JIRA, Untangl • Estimated Pay Range: $50,000-$63,000 per year salaried** The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Responsibilities
• Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models. • Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims. • Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. • Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices. • Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. • Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.
Benefits
• Life at Extend: • Life at Extend: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. • Extend CCPA HR Notice
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