wealthfront - Fraud Operations Specialist
Requirements
• 1-3 years of fraud investigations experience in the financial services industry. • Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data. • Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud. • Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment. • Strong attention to detail and ability to produce accurate, well-documented work. • Ability to make sound, risk-based decisions with limited information. • Excellent written and verbal communication skills. • Strong collaboration skills and ability to work effectively with cross-functional teams. • Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback. • Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks. • Experience with disputes and knowledge of Reg E. • Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis and Counter-Intelligence analysis. • Experience with SQL, dashboard creation, and/or other data analysis tools. • Knowledge of FINRA, NACHA, SEC and MSRB rules and regulations. • Estimated annual salary range: $81,000 - $90,000 USD plus Equity. • Plus benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!
Responsibilities
• Fraud Investigations • Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime. • Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform. • Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement. • Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies. • Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs. • Coordinate fraud investigations and recoveries with contra firms. • Present findings of investigations to different stakeholders within the firm. • Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program. • Research fraud, identity and user behavior to contribute to rules, models and other detection systems. • Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures. • Assist in the identification of process improvements and automation opportunities. • Cross Functional • Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration. • Partner with Engineering teams to implement automated solutions. • Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud. • Work with our support team to resolve client inquiries.
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