AvePoint - Application Support Analyst (Python, SQL, Java)
Requirements
• CAT-1 cleared/eligible candidate is required for this role. • Possess a degree in Computer Science, Information Technology, or a related field. • At least 5 years of hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git. • Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git. • Excellent written and verbal communication skills. • Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Responsibilities
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards. • Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions. • Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences. • Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues. • Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance. • Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services. • Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations. • User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications. • Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.
Benefits
• We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other. • Life at AvePoint
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