Veeam Software - Sr Professional Services Engagement Specialist (Remote: US)

• Customer Engagement & Delivery • Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program • Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria • Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity • Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams • Identify and support follow-up opportunities with Sales and Customer Success • Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one • Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle • Coordination of customer stakeholders- providing clear direction, managing workstreams, and maintaining momentum throughout delivery • Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports • Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment • Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans • Program Execution • Program Execution • Manage multi-workstream engagements including planning, milestones, and dependencies • Drive proactive RAID management • Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health • Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes • Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership • Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements • Cross-Functional Delivery • Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success • Contribute to delivery playbooks and methodologies • Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements • Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services • Stakeholder & Change Management • Build strong stakeholder relationships across customers and internal teams • Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes • Drive alignment and accountability for delivery outcomes • Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging • Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication • Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout • Team & Operational Excellence • Mentor junior team members and share best practices • Support standardization of delivery processes • Travel 20–30% as required