directive - IT Intern (Remote MEX)

Remote - Mexico3mo ago

Remote Intern LATAM Intern IT Manager Zoom Slack Google Workspace Base Documentation

Requirements

• As a remote-first company we primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. • If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to [email protected]. • For global locations, you must have established and current work authorization and permanently reside in that country. • As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.

Responsibilities

• 1. User Onboarding/Offboarding: • Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass. • 2. Inventory and Asset Tracking: • Support the IT team in managing inventory, including tracking hardware and software assets. • Ensure accurate records of IT equipment and licenses. • 3. Ticket Management: • Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels. • Prioritize and route tickets to the appropriate team members (Finance, IT Manager, or self) as needed. • 4. Documentation and Knowledge Base Updates: • Assist in creating and updating how-to guides and IT documentation on the Notion IT page. • Ensure all resources are clear, accurate, and accessible for internal users. • 5. Administrative Support: • Create shipping labels for IT-related shipments as required. • Provide general administrative assistance to the IT team as needed. • Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. • Basic understanding of IT systems and tools (e.g., Google Workspace, Slack, Zoom). • Strong organizational skills with attention to detail. • Ability to prioritize tasks and manage time effectively. • Excellent communication skills, both written and verbal. • Familiarity with ticketing systems and knowledge base platforms (e.g., Notion) is a plus.

Benefits

• 🏠 We have a set living wage at Directive • 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle • 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace • 💪 Physical - Gympass • 🛫 Time Off - Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1) • 💰 Financial - Savings fund with a 5% company match • Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents • 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave • 💰 Financial - Traditional and Roth 401(k) with a 3% company match • 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time • 🌴 Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment!