lottie - Customer Care Advisor

• 🎁 Benefits & Culture: See here https://careers.lottie.org/ • 🎥 Meet our Customer Care Team Lead: Why this role is special https://supercut.ai/share/lottie/2cU_YJph9Wz6FxpjuaOvF5 • 🌴 Holiday: 26 days + bank holidays (pro rata) • 💗 Mission: Elevate later life for everybody and build the care sector of the future • 💻 Office Policy: Hybrid with a minimum of 2 core office days per week • 🌍 Office Location: London Bridge, London, UK • 📋 Contract: Initial 6-month contract, with possibility to extend • Career Opportunity - A career defining opportunity to master the art of 5 star care support, building the expertise and relationships that will help thousands of families navigate life's hardest decisions while shaping how Lottie delivers world-class service. • Early Hire Benefits - Be an early hire at one of the UK's fastest growing startups and benefit from fast career progression, as well as a generous stock options package. • Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology. • Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst. • Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life. • People - Join a kind, talented and mission driven team that loves coming to work every day. • Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor. • Award Winning - Acclaimed winner of LinkedIn's 2024 "Top Startups" https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-uk-companies-rise-linkedin-news-uk-tyuyc/ and named "the UK's number one startup for 2025" in http://startup.co.uk/Startup.co.uk http://Startup.co.uk 100 Index http://startup.co.uk/. • We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. • If you require reasonable accommodations during the application or interview process, please let us know at [email protected]