heidihealth.com.au - Clinical Associate - Growth
Requirements
• Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred. • Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows. • Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred). • Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design). • Excellent communication skills, especially in clinician-to-clinician support contexts. • Ability to work part-time with flexible hours that fit around existing clinical practice. • A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better. • Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism. • Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that. • Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford. • Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander. • Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless. • Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Responsibilities
• Phase I (Months 1-3) • Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role. • Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams. • Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input. • Support onboarding and scaling of enterprise accounts with our Customer Success Team. • Phase 2 (Months 4-6) • Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability. • Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team. • Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review. • Phase 3 (Months 7-9) • Support Enterprise customers building and optimising agentic workflows (Heidi II). • Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management. • Support Clinical Product team with evaluations of agentic functions pre and post release. • Inform Customer Success and Product strategy among key specialty verticals. • Train new clinical associates in phase 1 & 2 as described above. • Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.
Benefits
• You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver. • Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. • True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. • We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity. • We chose to open-source our benefits hub, if you care to take a peek.
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