Northbeam - Senior Support Engineer

Remote - ET (Eastern)$100k - $100k+ Equity5mo ago

Remote Senior NA Data Analytics E-commerce Support Engineer Documentation SQL JavaScript Django Python

Requirements

• Bachelor's Degree or similar experience preferred, but not required • 2+ years of software engineering or support engineering experience • You should be proficient with: • Writing and editing SQL queries • JavaScript and HTML (basics) • 2+ years of experience working directly with customers in a technical or support capacity. • Strong ability to translate technical concepts into clear, easy-to-follow documentation, emails, and instructions. • Excellent written and verbal communication skills. • Administrator tooling: • Retool, ActiveAdmin, Django Admin, or other similar tools • Python (nice to have) • Proficient in data analytics tools (nice to have) • Working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery.

Benefits

• $100,000 - $140,000 USD • Actual compensation may vary based on experience, skills, and location. • In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup. • Interview ProcessThe interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.