lendable - Operations & Process Improvement Intern - Financial Crime Ops
Requirements
• A final-year university student, ideally from a top university • You don't need prior experience in financial services or financial crime - we hire for potential, mindset, and grit • A degree in STEM or relevant discipline is a plus (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) but not essential • Someone intellectually curious who questions the status quo and is a first-principles thinker • High energy - you thrive in a fast-paced environment, are comfortable with ambiguity, and can pivot quickly when priorities shift • A process improver - always looking for smarter ways to do things
Responsibilities
• You’ll review Suspicious Activity Reports (SARs) escalated from across the business including Frontline Operations , Fraud, and FinCrime teams. You will ensure every report is robust, evidence-led, and tells the full story of the circumstances. • You’ll go beyond the initial alert, ensuring that research is conducted on a proportionate basis to ensure that what has really happened is adequately documented. • You’ll assess high-risk relationships and provide clear, logical and sound rationales on whether we should continue a business relationship, balancing commercial success with risk mitigation. • You’ll constantly look for solutions to improve our ways of working, both with our people, AI systems and internal processes to make our reporting of SAR’s to the National Crime Agency (NCA) faster and smarter. • PERSON SPECIFICATION • We hire for potential, mindset, and grit. This role is designed for someone who wants to start a career in Financial Services, not just fill a seat. • A sharp and quick thinking individual: Ideally someone who is in the process of studying for a degree in a relatable discipline (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) and wants a role where you can actually use your brain. • Someone who is intellectually curious, who questions the status quo and continues to challenge until the root of a problem is uncovered. • An individual with high energy - who thrives on a fast paced environment, is comfortable with ambiguity and can pivot quickly to changing processes and priorities. • Continuous improvement is your aim, you are always seeking fresh ideas and looking how to work smarter. • Getting into the weeds of financial crime casework - learning how processes work end-to-end and presenting your own findings to senior leadership • Identifying manual, repetitive, or inefficient processes and finding ways to automate or improve them • Working with AI tools and internal systems to make case work faster and smarter • Collaborating with operational and risk teams to drive meaningful change
Benefits
• We're looking for a sharp, intellectually curious final-year student who loves solving problems and finds smarter ways to do things to come and make a real impact in one of the UK's fastest-growing fintech companies. • As an Operations & Process Improvement Intern, you’ll play an active role within our Financial Crime team, supporting the day-to-day running and continuous improvement of our operations. Alongside handling real casework, you’ll identify opportunities to streamline workflows, improve processes, and introduce automation where possible. This is a hands-on role with real ownership - you won’t just observe how operations work, you’ll help shape and improve them.
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