Indicium AI - Operations Analyst - Europe Operations
Requirements
• 1-3 years' experience in an operations, systems administration, or data-focused role (professional services, consulting, or tech environments preferred). • Direct experience administering or maintaining data in Salesforce and/or a PSA tool (Kantata/Kimble or similar) this is central to the role. • A genuine interest in using AI tools to automate manual processes; you look for the automation opportunity before doing something the same way twice. • Sharp attention to detail, this role touches margin, contract, and compliance data where accuracy matters. • Comfortable working cross-functionally with Talent, Sales, and People teams, translating their needs into clean, structured data outcomes. • Clear, concise written communication; comfortable producing summaries for senior stakeholders. • Ability to work independently, manage multiple recurring workstreams, and follow through on details without heavy oversight. • Familiarity with contractor/IR35 considerations in a UK context • Experience using AI tools (e.g. Claude, ChatGPT, or workflow automation platforms) to build lightweight automations or process improvements. • Exposure to margin/profitability data in a project-based business.
Responsibilities
• Salesforce & Kantata administration - Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records. • Data quality & governance - Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems. • Process automation - Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error. • Staffing & resourcing support - Support weekly staffing reporting (new joiners, bench, open roles, pipeline) drawing on accurately maintained Kantata data. • Revenue & margin data integrity - Ensure resourcing and engagement data feeding revenue and margin reporting is accurate and up to date. • Contractor management - Support the weekly contractor governance cycle: SOW expiry tracking, roster maintenance, and margin data accuracy for fixed-price and day-rate engagements. • Cross-functional collaboration - Work closely with Talent, Sales, and People teams to keep resourcing, pipeline, and headcount data aligned across systems. • Vendor & compliance support - Assist with contractor agreements, vendor onboarding, and compliance workflows (e.g. IR35/off-payroll considerations, SOW documentation).
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