magnetforensics - Operations Analyst
Requirements
• 2+ years of experience successfully working within order fulfillment processing; • Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s; • Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team. • Please note: This role may require occasional support outside of normal working hours. • At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. • We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! • The Most Important Thing • We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: • CARE – We care about each other and our mission to make a difference in the world. • OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. • DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. • EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. • Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Responsibilities
• Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service; • Create accurate Order Contracts; • Create software licenses within various systems; • Create and maintain reports through Salesforce.com; • Create and maintain workflow process documents and videos; • Manage the team’s inventory requirements; • Invoice clients and prepare reports as needed; • Respond to customer emails regarding license and fulfillment inquires; • Perform clerical duties such as maintaining financial filing and record systems; • Assisting the sales team with customer issues, orders, and sales requirements; • Assist the finance team, as required, for example: Prepare and match credit memos; • Assist with completing Vendor Forms.
Benefits
• £30,000 to £40,000 (GBP) a year • Volunteer opportunities • Reward and recognition programs • Employee committees & resource groups • Indicators of Success
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