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Jobs(31,365)/Associate Role(758)/BTSE (12) - [FINTECH] Mandarin Junior Operations Support Associate - REMOTE

BTSE - [FINTECH] Mandarin Junior Operations Support Associate - REMOTE

Malaysia - Hybrid1mo ago

In Office Junior APAC Cryptocurrency Fintech Associate Junior Analyst Technical Account Manager Mandarin Reporting Risk Management Documentation

Requirements

• Proficient in both verbal and written Mandarin and English; additional languages are a plus. • Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. • Ability to think independently, troubleshoot new problems, and suggest improvements. • Strong numerical aptitude and analytical thinking skills. • Self-motivated and able to work independently while contributing effectively to a team. • Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. • Willingness to work on a shifting schedule. • Bachelor’s degree or equivalent qualification is a plus.

Responsibilities

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. • Provide operational support and perform additional tasks as assigned by the Supervisor.

Benefits

• Competitive total compensation package • Various team-building programs and company events • And many more! Apply and let us tell you more!

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