Cadwell - PSG Field Implementation Specialist

Remote - USA *$80k - $80k1w ago

Remote Mid NA Medical Devices Logistics Regulatory Affairs Specialist Documentation Process Optimization Customer Training

Requirements

• Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally. • Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency. • Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement. • Combination of 4+ years of related experience and education in IT or biomedical engineering and/or PSG clinical neurodiagnostic disciplines. • Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred. • Experience with medical devices, healthcare technology, or complex equipment installations is preferred. • Registered Polysomnographic Technologist (RPSGT) registrations and certifications commensurate with assigned modalities are preferred. • Previous experience with installation management applications, CRM systems, and analytics tools is preferred. • Ability and willingness to travel up to 80% of the time. • Residence near an airport that serves the assigned territory. • Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools. • Valid driver’s license and ability to obtain required travel documentation. • This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements. • Work outside of regular business hours may be required to meet business needs.

Responsibilities

• Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with those releases. • Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer ‘go-live’ experiences, and Installation Team efficiency. • Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance. • Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to: • Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process. • Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment. • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each ‘go-live’. • Fulfill all Technical Installation deliverables in each ‘go-live’ plan including onsite installation. • Currently, provides customer training when an Implementation does not include a dedicated training resource. • Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary. • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions. • Assist with the specification of Technical Installation requirements for product enhancements and new product designs. • Escalate any issues of concern to Manager, Technical Installation in a timely manner. • Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency. • Provide assistance with clinical configuration and training when appropriate. • Other duties as assigned.