synthesia - Customer Support Associate
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• High school diploma or equivalent; college degree is desirable but not essential. • At least 1 year experience within a technical support environment. • Excellent verbal and written communication skills. • Customer-oriented mindset with strong desire to exceed customer expectations. • Good computer skills, especially in CRM systems (Intercom & Salesforce). • Ability to work independently and as part of a team. • Flexibility to work different shifts, bank holidays, and weekends when required.
Responsibilities
• Respond to customer inquiries via email, chat, or social media in a timely and professional manner. • Provide accurate information and support to customers to resolve their issues. • Identify and escalate complex issues to Tier 2 support when necessary. • Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues. • Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce). • Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction. • Continuously improve your own product knowledge and remain up to date with our product, services and processes. • Provide constructive feedback to the business and leadership team to improve customer support processes and procedures.
Benefits
• Salary with equity opportunities. • Paid time off (PTO). • Comprehensive insurance coverage including medical and dental benefits in New York City. • Hybrid work environment option for NY based employees. • Access to a competitive salary + stock options as part of the company's growth phase.
Similar Jobs
No credit card. Takes 10 seconds.