Huntress - SOC Support Specialist- UK

• Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning. • Exceptional written and verbal communication skills • Ability to remain calm, empathetic, and solution-focused when supporting partners through active security incidents or when expectations and emotions are high. • Interest in developing incident management / incident commander skills, including owning the flow of information, setting clear priorities, and driving incidents to resolution. • Comfortable facilitating group discussions during high-pressure situations and capturing timelines, decisions, and action items in a structured way. • Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with follow-ups and longer-running investigations. • Enthusiasm for working collaboratively across teams and keeping both internal stakeholders and partners informed as issues move through investigation and engineering. • Embraces change and excels in evolving environments, especially as products, detections, and internal processes iterate based on real-world cases. • Not afraid to ask questions, challenge assumptions, and dig into product behavior when something in a ticket doesn’t look quite right. • Strong self-awareness and the ability to work independently in a remote setting while knowing when to escalate or seek help. • Would be a Plus: • Would be a Plus: • MSP or Help Desk experience supporting multiple customers and managing tickets in tools like Zendesk or PSA platforms. • Microsoft 365/Entra experience, particularly around identity, mailbox behavior (e.g., inbox rules), and phishing scenarios. • Basic understanding of SIEM concepts and log analysis (event codes, search queries, correlation across data sources). • Basic understanding of networking concepts related to VPNs, IP addresses, and geo/usage anomalies.