sprinter-health - Patient Support Specialist (PST)

Remote - Menlo Park, California, United States$44k - $44k2mo ago

Remote Mid NA Support Specialist Patient Care Zendesk Excel Documentation

Requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required • Preferred: experience working with Zendesk • Proficiency in using electronic health record (EHR) systems and other healthcare software • Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking) • Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping • Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams • Ability to adapt to changing priorities and work effectively in a fast-paced environment. • Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

Responsibilities

• Flexibility, humility, and a sense of humor are your key personality traits • You excel at last minute problem solving and out of the box thinking • You are highly organized and love to follow a process • You over communicate both in writing and in words • You know how to prioritize tasks and escalate situations when necessary • You have experience working in an on-demand service or healthcare environment • You thrive in a fast paced, high pressure environment • You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs

Benefits

• Hourly $21 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above