pergolux - Specialist Order Management

Frankfurt | Global Team - Europe *1mo ago

In Office EMEA Logistics Support Specialist Reporting Process Optimization

Requirements

• Proven experience in order management, logistics, or operations, with a strong understanding of end-to-end fulfillment processes. • Proficiency in working with ERP systems and order management software, alongside advanced skills in building data trackers or dashboards. • Exceptional cross-functional communication skills, with the ability to collaborate effectively across warehouse, customer service, and finance departments. • Strong analytical and problem-solving abilities, with a sharp eye for detail and the capacity to handle order exceptions calmly and quickly. • A proactive, growth-oriented mindset that aligns perfectly with PERGOLUX's values • Fluency in English (written and spoken) is required

Responsibilities

• Own the day-to-day management of the order book, maintaining a clear view of all orders and producing regular reports on fulfillment rates, shipment progress, and order evolution. • Monitor order flows closely to identify delays, exceptions, or operational risks, taking immediate action to resolve issues before they escalate. • Act as the primary cross-functional liaison, aligning with Warehouse, Customer Service, and Finance teams to resolve order discrepancies and manage customer expectations proactively. • Maintain absolute data accuracy within the company's ERP and order management systems, ensuring records are up-to-date at every stage of the lifecycle. • Analyze order data to identify bottlenecks, surface actionable insights, and support continuous process improvement initiatives to increase fulfillment efficiency.

Benefits

• Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. • International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. • Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. • Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. • Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small. • Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.