Mattermost - Senior Technical Account Manager (UK)

• 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role. • 5+ years • Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure. • Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure • Experience with scripting or development (Python, Go, Bash, Node.js, or similar). • Python, Go, Bash, Node.js, or similar • Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira). • DevOps and CI/CD tools • Strong understanding of cybersecurity best practices and secure system design. • cybersecurity best practices and secure system design • Proven ability to manage enterprise technical relationships and complex implementations. • Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. • Fluent English (written and spoken) required. • Fluent English (written and spoken) • Excellent communication and stakeholder management skills. • Must be authorized to work in the United Kingdom. • United Kingdom • Experience supporting public sector, defense, or regulated industries. • public sector, defense, or regulated industries • Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance. • ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance • Experience supporting air-gapped or highly secure deployments. • air-gapped or highly secure deployments • Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance. • Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance • Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE). • mobile device management platforms • Experience working in a startup or high-growth SaaS environment. • startup or high-growth SaaS environment • Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. • Mattermost is an EEO Employer, we are a remote-first, open-source company. • We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. • Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. • If you require accommodations during the interview process, please let us know—we’re happy to assist.