Figma - Technical Account Manager (London, United Kingdom)

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization • A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks • Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies • Superb communication skills and the ability to confidently engage both technical and non-technical audiences • A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges • While not required, it’s an added plus if you also have: • Familiarity using Figma or other design and developer collaboration tools • Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards • A background in frontend development or familiarity with design-to-code workflows • Delivered technical workshops, enablement sessions, or advisory services in past roles • At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. • We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. • Examples of accommodations include but are not limited to: • Holding interviews in an accessible location • Enabling closed captioning on video conferencing • Ensuring all written communication be compatible with screen readers • Changing the mode or format of interviews • To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. • By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.