Zuora - Sr Technical Account Manager, Zephr
Requirements
• 7+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role. • Hands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory. • Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms. • Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior. • Familiarity with technologies commonly used in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools. • Ability to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs. • Experience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts. • Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and business stakeholders. • Ability to manage multiple strategic customers and priorities while maintaining clear ownership, follow-through, and documentation. • Experience working across EMEA and US time zones. • Experience with Zuora Billing, subscription monetization, entitlement management, or quote-to-cash processes is a plus. • Media, publishing, or digital subscription industry experience is a strong plus. • What success looks like • Customers view you as a trusted senior advisor for Zephr architecture, adoption, and optimization. • Customer teams have clearer architecture, stronger documentation, and fewer avoidable implementation risks. • Customers adopt relevant Zephr and Zuora capabilities with confidence. • Complex customer issues are better contextualized, prioritized, and coordinated across Zuora teams. • Product and Support teams receive actionable customer feedback grounded in real implementation needs. • Zephr customers see stronger value realization from their ongoing partnership with Zuora. • #ZEOLife at Zuora • #ZEOLife at Zuora • As an industry pioneer, our work is constantly evolving and challenging us in new ways. Our people, whom we call ZEOs, are empowered to take ownership and make a bigger impact. We collaborate deeply, exchange ideas openly, and together we make what's next possible for our customers, community, and the world. • Bulgaria BenefitsSupplemental Medical Insurance
Responsibilities
• Serve as the senior technical advisor for Zephr customers, helping them optimize their implementation and align Zephr capabilities to business goals. • Lead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts. • Advise customers on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations. • Review customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks. • Maintain or guide the creation of architecture documentation, implementation notes, runbooks, and technical decision records. • Support troubleshooting of complex customer issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows. • Partner with Support and Product teams to provide customer context, escalate issues appropriately, and advocate for product improvements. • Translate customer business priorities into practical technical recommendations and phased action plans. • Mentor and support internal teams by sharing Zephr best practices, reusable guidance, and customer implementation patterns.
Benefits
• Supplemental Medical Insurance • Zuora provides all eligible ZEOs in Bulgaria with supplemental medical insurance through Generali, fully paid by the company. This plan includes comprehensive coverage for: • Preventive care • Outpatient medical services • Hospitalization • Chronic and pre-existing conditions • COVID-19-related treatment • Life and Accidental Death Insurance • Enrollment: Enrollment is automatic, and the full cost is covered by Zuora. • Coverage Amount: Each insured person is covered for an amount equal to twice their annual gross salary. • In the Event of Death: The full insurance amount is paid to the heirs-at-law. • Coverage includes: • Death due to accident (including workplace accidents) • Death due to illness (including COVID-19) • In the Event of Permanent Disability: A percentage of the insurance amount is paid to the insured person, based on the degree of disability as determined by the relevant competent authority. • Coverage includes: • Permanent disability due to accident (including workplace accidents) • Permanent disability due to illness (including COVID-19) • Food VouchersOffered through EdenredEmployees receive digital food vouchers in the form of a prepaid Mastercard, valid for purchasing food and food products at restaurants and retail locations partnered with Edenred Bulgaria AD.Amount: 100 BGN/51.13 EUR per monthCost: Fully covered by ZuoraMultiSport CardZuora covers the full cost of the MultiSport card for all eligible ZEOs. Through MultiSport you can receive: • Food Vouchers • MultiSport Card • Access to 1,000+ sports facilities and 500+ activities across Bulgaria • Option to add family members and children (at an additional cost) • Exclusive wellness content on the My MultiSport platform • Special discounts and events for cardholders • You are eligible to request membership cards for your family members under the following guidelines: • 1 relative over age 16: 99 BGN/50.64 EUR per month • Up to 2 children under age 15: 39 BGN/19.95 EUR per month, per child • Location & Work Arrangements • Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. For this role, the successful candidate will be based in Bulgaria and able to support EMEA business hours with regular overlap for US-based stakeholders, customers, and internal teams. • Our Commitment to an Inclusive Workplace
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