Axon - Technical Account Manager - Pinellas County FL Sheriff's Office
Requirements
• Bachelor’s degree or equivalent work experience • 3+ years of experience working with major city, enterprise, or similarly complex customers • Proven track record of successfully managing customer relationships and technical projects • Experience with project management and product deployment • Understanding of SaaS, cloud providers/solutions, virtualization, and storage • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies • Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets • Unmatched analytical, strategic, and creative problem-solving skills • Excellent interpersonal skills with strong written and verbal communication • Detail-oriented with excellent organizational and time management skills • Demonstrated ability to deal with change and excel in high-stress situations • Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies • Must be able to pass any required agency background check • Possess a valid driver’s license • Have access to reliable transportation • Experience managing a public safety Axon program • Experience with program management and progress reporting • Knowledge of JIRA and Microsoft Dynamics • Knowledge of CCTV, VMS, and IP cameras • Experience working closely with sales and support teams • Experience in networking and telecommunications • Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments • Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows • Experience coordinating across internal and external stakeholders in complex customer environments
Responsibilities
• Location: On Site 5 days a week at Pinellas County Sheriff's Office • Discover the Mission • Embed with assigned agencies to understand their mission, people, workflows, systems, and priorities. • Develop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at your agency. • Work with frontline users, technical teams, and agency leadership to uncover operational friction. • Translate customer problems into clear technical requirements and measurable success criteria. • Identify opportunities for AI, automation, data, and Axon capabilities to improve how the agency operates. • Understand what the customer needs—not simply what they initially ask for. • Build With the Platform • Build applications, dashboards, workflows, automations, and using Axon products and other approved Axon tools. • Use AI and AI-assisted development tools responsibly within Axon's approved development and security environment. • Configure and extend capabilities across Axon's technology ecosystem. • Understand when you can solve the problem yourself and when deeper Product or Engineering partnership is required. • Build with Axon—not around it. • Transform Builds Into Outcomes • Move solutions from discovery into real customer use. • Test and iterate alongside the people who will actually use what you build. • Drive adoption and measure results against agreed success criteria. • Continue improving solutions until they create sustained operational value. • Document successful solutions so they can be maintained, improved, and reused. • Be the Agency's Go-To Technical Resource • Maintain a consistent onsite presence and deep understanding of the agency's Axon environment. • Lean into critical customer needs when your technical context or involvement can materially improve the outcome. • Help quarterback technical alignment around important deployments without replacing the teams responsible for deployment execution. • Serve as a liaison when complex technical issues require coordination beyond standard Support. • Help customers navigate capabilities across products such as Records, Fusus, AI Era, and the broader Axon ecosystem. • Connect the right resources across Product, Engineering, Support, Deployment, Training, Mission Operations, Mission Success, and Sales. • Continuously ask: What are we learning, what could work better, and what could we build so this is easier next time? • Return to the highest-value build opportunities once immediate customer needs are addressed. • Learn in the Field. Improve Axon. • Capture recurring customer needs, workflow patterns, and technical friction. • Bring platform limitations and customer insights back to Product and Engineering. • Identify solutions that could be reused by other MEs and agencies.
Benefits
• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Benefits listed herein may vary depending on the nature of your employment and the location where you work. • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
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