Smartly - Technical Account Manager (Global Strategic Accounts)

London, England, United Kingdom$50k - $50k+ Equity1w ago

In Office EMEA Technical Account Manager Advisor Account Management Customer Onboarding Customer Success Customer Training

Requirements

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role • Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle • Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions • Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups • Experience delivering onboarding, enablement, or training programs that drive customer adoption and success • Strong problem-solving skills and a consultative, customer-focused approach • Ability to balance technical depth with commercial awareness and customer outcomes • Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies • Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams • Experience working with enterprise customers, agencies, or large global accounts is a plus

Responsibilities

• Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives • Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria • Design and present tailored solution recommendations that align Smartly's capabilities with customer needs • Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences • Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions • Partner with Customer Success Managers to deliver structured onboarding programs for new customers • Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value • Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development

Benefits

• At Smartly, we offer a place where you can advance your career. Here, you'll find: • An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. • An Inclusive Global Culture: • Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. • Global Impact: • Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. • Focus on Wellbeing: • Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. • Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. • Flexible Hybrid Workplace: • Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together. • Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. • Visit Smartly to learn more.The processing of your information is described in our Candidate Privacy Notice.