Sprinto - Technical Account Manager
Requirements
• Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions. • Excellent communication skills – Ability to simplify complex security concepts for both technical teams and C-suite executives. • Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus.Proficiency in AI tools and platforms – Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.
Responsibilities
• Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals. • Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices. • Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer. • Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements. • Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience. • Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences. • Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.
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