TTEC Digital - Executive Director CCaaS

• Develop Customer, Business Development, Engineering, Marketing, and Partner Relationships: • Leverage relationships to establish credibility. • Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC and partners. • Lead technical teams for CCaaS implementations on client projects. • Lead customer requirements sessions both business and technical • Ownership and responsibility for end-to-end project success including profitability and customer success. • Ability to mentor team members • Develop and Present Solutions to the Client / Support Deal Closure • Support Proposal and Solution Overview documents. • Operate as a contributor role for RFP Response Development • Participate in Client Meeting Solution Reviews – with Sales and Partners • Contribute to ROI Business Case production. • Responsible for reviewing technical efforts for all phases of the project. • Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs. • Deliver the entire TTEC value proposition and be a thought leader for CX Transformation. • Provide insights on competitor service offerings. • Lead delivery teams by providing coaching and mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies. • Communicate and influence executives across the business, technology, and partner organizations. • Manage budgets using Agile and waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.