incident - Technical Support Engineer
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems • Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges • Able to communicate complex technical information by conveying in a clear and simple manner • Love products and are keen to understand how they work and how different parts interact with one another • You are smartly persistent; have a knack for knowing when to dig deep and when to move on
Responsibilities
• You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. • Delivering a world-class customer experience for inbound support questions over Slack and Pylon • Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering • Handling technical challenges that arise with customers in partnership with our Customer Success Managers • Expanding our technical support processes in collaboration with the Head of Technical Support • Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Benefits
• We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth. • Market leading private medical insurance • Generous parental leave • First Friday of the month off • Generous annual leave/PTO allowance • Remote working and personal development budget • Enhanced pension/401k
No credit card. Takes 10 seconds.