incident - Technical Support Engineer
Requirements
• Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems • Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges • Able to communicate complex technical information by conveying in a clear and simple manner • Love products and are keen to understand how they work and how different parts interact with one another • You are smartly persistent; have a knack for knowing when to dig deep and when to move on • We work hard and we think life outside work matters just as much. Our benefits pack is built to support both. • Private medical insurance. Seriously good cover - we want you and the people you love to be looked after. • Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that. • First Friday of every month off. Yes, seriously. • Enhanced pension. We put real money in, because future-you deserves better than an afterthought. • Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it. • Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too. • Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them. • Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
Responsibilities
• You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. • Delivering a world-class customer experience for inbound support questions over Slack and Pylon • Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering • Handling technical challenges that arise with customers in partnership with our Customer Success Managers • Expanding our technical support processes in collaboration with the Head of Technical Support • Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Benefits
• £80K – £107K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • To ensure that candidates apply for the most relevant roles for their skill, we have set up application limits. • The following limits apply to all roles at incident.io • You can apply for up to 3 positions within a 60-day window. • If a role isn't the right fit, we ask that you wait 90 days before reapplying for the same position. • or drag and drop here • We love spending as much time with our colleagues as possible. Therefore we ask that you can commit to 3 days in the office per week. We are flexible as to what days you choose to work from home. • Do you agree to allow incident.io to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy
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