constructor - Technical Integration Specialist (EMEA)
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Requirements
ā¢ Proven experience in customer support or technical support roles. ā¢ Knowledge of REST-based web services, APIs, and integration best practices. ā¢ Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. ā¢ Detail-oriented mentality with a commitment to delivering exceptional customer support. ā¢ Strong problem-solving skills and a proactive approach to issue resolution. ā¢ Able to support customers and team members in European timezones. ā¢ Familiarity with structured data formats (JSON, CSV) and basic search/index concepts. ā¢ Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs. ā¢ Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. ā¢ Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Responsibilities
ā¢ Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. ā¢ API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. ā¢ Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. ā¢ Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. ā¢ Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. ā¢ Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Benefits
ā¢ š§ Work with smart and empathetic people who will help you grow and make a meaningful impact. ā¢ š Regular team offsite events to connect and collaborate. ā¢ š Fully remote team - choose where you live. ā¢ šļø Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. ā¢ šļø Work from home stipend! We want you to have the resources you need to set up your home office. ā¢ š» Apple laptops provided for new employees. ā¢ š§āš Training and development budget for every employee, refreshed each year. ā¢ šŖ Maternity & Paternity leave for qualified employees. ā¢ šµ This position has a base salary range between $80k and $110k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results. ā¢ DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
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