constructor - Technical Integration Specialist (APAC)
Requirements
• Proven experience in customer support or technical support roles. • Knowledge of REST-based web services, APIs, and integration best practices. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. • Detail-oriented mentality with a commitment to delivering exceptional customer support. • Strong problem-solving skills and a proactive approach to issue resolution. • Able to support customers and team members between 1pm and 8pm PST (UTC-7). • Familiarity with structured data formats (JSON, CSV) and basic search/index concepts. • Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs. • Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. • Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Responsibilities
• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. • API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. • Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. • Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. • Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. • Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Benefits
• 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact. • 🎉 Regular team offsite events to connect and collaborate. • 🌎 Fully remote team - choose where you live. • 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office. • 💻 Apple laptops provided for new employees. • 🧑🎓 Training and development budget for every employee, refreshed each year. • 💵 Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results • 📈 Stock options - offered in addition to the base salary • DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
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