uptimeai - Technical Consultant (US)
Requirements
• Department: Technical Consultant • 7+ years of experience leading technical engagements across the full customer lifecycle, from onboarding to adoption and growth. • Process Engineering Background: Hands-on experience with reliability, process optimization, troubleshooting, or asset performance in a technical role. • Strong ability to gather, translate, and communicate operational and technical requirements to internal and offshore teams. • Demonstrated expertise in building customer trust, acting as a technical escalation point, and defending platform capabilities. • Skilled in identifying risks, resolving blockers, and driving time-to-value while maintaining high quality. • Experience partnering with cross-functional teams and advocating for customer goals throughout the engagement. • Ability to clearly articulate platform value, linking technical solutions to measurable business outcomes. • What Success Looks Like • Customers feel confident and supported from Day 1 of implementation. • Discoveries are captured with clarity and depth, enabling effective model development. • Time to value is shortened without compromising quality. • Customers view you as a trusted advisor and technical partner.
Responsibilities
• Act as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth. • Run discovery sessions to gather detailed operational and technical requirements. • Develop a deep understanding of the customer’s processes, performance goals, and long-term objectives. • Translate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic, alert configurations). • Own technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement. • Identify risks, blockers, or adoption gaps early and proactively work toward resolution. • Drive time to value by pushing for efficient delivery, adoption, and operational improvements while maintaining high quality. • Partner closely with Delivery, Product, Engineering, and Customer Success teams to ensure the solution meets or exceeds customer expectations. • Act as a customer advocate, ensuring their goals are understood, incorporated, and prioritized across the delivery and growth process. • Support long-term account growth by identifying opportunities for optimization, expansion, and additional value realization. • Serve as the primary technical escalation, addressing architecture-related questions, defending platform capabilities, and ensuring customer confidence in performance and reliability. • Articulate the value of the platform clearly to customers, helping them understand how UptimeAI drives business outcomes
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