Serhant - Agent Advisor, Onboarding
Requirements
• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus. • Experience leading small groups or training sessions in a remote environment. • Strong communication skills with the ability to clearly explain systems and processes. • Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment. • Strong organizational skills with a proactive mindset and attention to detail. • Comfortable managing multiple agent relationships and follow-ups concurrently. • Experience working remotely and independently while remaining highly collaborative. • Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets. • Empathetic, people-first communicator who builds trust easily. • Organized and responsive, with a natural ability to multitask. • Confident presenter who can lead group sessions with clarity and high-energy. • Strong sense of accountability and a desire to continuously improve. • Excited by technology and process improvement, particularly in a fast-moving startup-like environment.
Responsibilities
• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience. • Lead weekly group onboarding sessions for new agent cohorts. • Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance. • Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones. • Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues. • Support faster agent proficiency by encouraging early and effective adoption of key tools and systems. • Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations. • Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities. • Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support. • Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds. • Deliver outstanding customer service to create a welcoming and empowering experience for new agents. • Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks. • Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process. • The company reserves the right to add or change duties at any time.
Benefits
• Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. • The national base pay range for this position within the United States is $70,000.00 USD. • Your Location • This position is remote eligible. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager. While the position is remote eligible, you must live within the United States. • Hiring Statement • SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. • Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome. • Recruiting Fraud Notice • Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training. • SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address. • Visa Sponsorship Notice • Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.
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