axle-careers - Customer Support (part-time)

• Act as the owner for complex or high-priority customer cases. • Collaborate closely with tech team to analyse and solve painpoints • Maintain and expand internal technical playbooks and knowledge resources. • Identify recurring customer issues bring insights to improve the product • You might be a good fit if you’re • Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done • Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should • Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues