Team Leader (Affiliate Marketing - Client Services)

Awin London, England, United Kingdom3d ago

In Office Mid EMEA Semiconductors Telecommunications Brand Ambassador Account Manager Account Management Team Management

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Requirements

2+ years’ account management experience in an affiliate marketing role, with a particular focus on blue-chip clients.
High level of industry knowledge and will have developed a presence within the wider affiliate community
High level of communication and client relationship skills.
Exhibit a leadership approach in dealing with Account Managers and junior members of the team
A deep commercial understanding, holding Awin at the forefront of your mind
Experience in coordinating teams in projects and working practices
Comprehensive knowledge of Awin systems, and how these systems can be used to serve the needs of clients.
Demonstrate an excellent level of account management skills, including the ability to optimise large campaigns
Have a strong level of affiliate marketing knowledge to present varied options for brand clients in the structure of their campaigns
Show a good understanding of network ethos and help the team to manage accounts using that direction
Show an understanding of Awin’s USPs and how our delivery of customer services positions us compared with our competitors
Relevant account management experience across a number of verticals (such as fashion, travel, telecoms)
Being a leader for your team, and demonstrate how you are a respected member of staff
Experienced in delivering client strategy and roadmaps, with the ability to project manage with internal and external stakeholders.

Responsibilities

Ensure clients are satisfied with service, team and account management, ensuring the team are closely aligned with brand objectives and exceeding expectation
Lead on global strategy roadmaps across client set, ensuring team members are delivering against objectives
Senior escalation point for clients
Ensure team provide a best in class global service, ensuring SLA is met across all regions
Collaborate with Account Director to maximise client GP through tech and innovation
Leading senior strategic meetings with client set, presenting to senior stakeholders to demonstrate the effectiveness of the affiliate channel
Ensure best in class processes are in place across client set
Ensure sufficient company communication regarding all clients within your team • Take on overall responsibility for team members and their performance • Take on responsibility for the development of team members • Take responsibility for the free-flow of communication within the team
Ensure an appropriate working environment for team members
Provide a point of escalation for team members
Help to nurture dynamic team environment
Ensure good account management practices are being delivered effectively by team members at all times
Provide feedback to Account Director on the effectiveness of the team, the performance of members of the team and the quality of service
Should be showing willingness to develop ideas that can help the team grow and fulfil its goals
Show leadership ability to take responsibility for other members of the team on a day-to-day

Benefits

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
Flexi-Week and Work-Life Balance
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Remote Working Allowance
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Flexi-Office:
Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Development
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why