Correlation One - Education Program Manager

• Program Management • Program Management • Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. • Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. • Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. • Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. • Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. • Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. • Monitor learners’ progress in the course while providing support for instructors and other contractual staff. • Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. • Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner. • Admissions Process: • Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives. • Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment. • Team Leadership and Development: • Manage and provide guidance to a small team of 1-2 Operations Analysts. • Foster a collaborative and innovative team culture, encouraging continuous learning and development. • Provide ongoing feedback, career development, and mentorship to team members. • Client Relationship Management: • Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met. • Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements. • Cross-functional Collaboration: • Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution. • Provide input to drive improvements in the overall training program ecosystem. • Strategic Insight and Reporting: • Contribute to the analysis of program performance metrics and provide insights to senior leadership. • Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes. • Continuous Improvement: • Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience. • Implement best practices and lessons learned from previous programs to enhance overall effectiveness. • Your Expertise: • Your Expertise: • Bachelor's degree preferred; Master’s degree in a relevant field is a plus. • 3-5 years of experience in program management, with at least 1 directly in an educational or training institution. • Experience leading and managing teams, demonstrating autonomy and success. • Proficient in Google Suite, MS Office Suite, Slack, and Zoom. • Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus. • Time Commitment: • Time Commitment: • While we provide a lot of flexibility as a remote-first organization, and given the general needs of the training operations team, the guide for working hours align to the East Coast (Monday - Friday, 9AM - 6PM ET) • the guide for working hours align to the East Coast (Monday - Friday, 9AM - 6PM ET) • Given the nature of adult learners, occasional work on Saturdays may be required. Compensatory time off is provided for this work. • Location: • Due to upcoming program geography, our strong preference for this Program Manager's location is in the MENA region. • location is in the MENA region. • How we support our people • Insurance or subsidies based on country • Unlimited Time Off, with a minimum time off recommendation • Company-paid holidays • Official company-wide holiday for the last week of the calendar year • Access to free data skills training through our programs • A company culture that empowers individuals and embraces diversity through its core mission