Carrot - Product Design Lead
Requirements
• While not required, we would be especially excited if you bring: • Experience with behavior change frameworks or gamification • Experience helping teammates develop as designers • Empathy and sensitivity to the challenges of healthcare journeys
Responsibilities
• Own mobile design end to end — concept through high-fidelity execution on iOS and Android. • Own mobile design end to end • Bring the pieces together — design the information architecture and navigation that make distinct parts of the member experience feel like one product. • Bring the pieces together • Design for return, not just first use — drive adoption and retention through experiences that earn a member's attention daily, weekly, and monthly. • Design for return, not just first use • Make complexity feel simple — turn large, dynamic, nuanced information into something members trust at a glance. • Make complexity feel simple • Partner closely with our Content Designer so visual and written communication land as one experience. • Partner closely with our Content Designer • Ground decisions in evidence — run qualitative and quantitative research, and use it to back what we build. • Ground decisions in evidence • Grow our design system with accessibility, consistency, and scalability in mind. • Grow our design system • What Success Looks Like 📈 • What Success Looks Like • In your first 12–18 months, you will have: • Shipped design work that measurably moved member adoption and engagement, with metrics you can point to. • Conducted user research and testing and developed a sharp sense of updates to best drive member engagement and business goals. • Contributed to our design system- letting teams ship faster and more consistently. • You likely have: • A Bachelor's Degree • 10+ years in product/UX design, with a portfolio of mobile-first work and end-to-end ownership of complex, multi-step journeys • Experience building and working on consumer apps focused on daily and weekly active usage • A track record designing for engagement and retention — habit formation, behavior change, wellness, or similar • AI as a core part of your design practice, plus experience designing AI-powered product experiences • Systems thinking to create experiences that feel clean and simple for users • Strong visual and interaction craft, hands-on prototyping, and fluency with building products people love to use • Experience leading user research or usability testing
Benefits
• Fertility, pregnancy, and menopause care unfold over years, not appointments. Much of what shapes a member's outcome happens between clinical visits. Nobody returns to an app out of obligation — they return because it's useful, respects their time, and doesn't make them feel judged. Design is the difference. • Engagement here isn't a vanity metric; it's how the product does anything at all for a member's health. You will shape that experience, with the opportunity to put your work in front of millions of people. • Interview Process 🤝 • Carrot offers the opportunity to do meaningful work in service of a deeply human mission. • Highlights include: • A mission-driven company focused on expanding access to fertility and family-forming care globally. • A high-growth environment where leaders are empowered to shape strategy and drive impact. • Competitive compensation, equity, and comprehensive benefits. • Flexible Time Off and a culture that actively encourages employees to recharge. • Comprehensive parental leave and family-forming benefits. • A collaborative, inclusive, and values-driven culture. • The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. • Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $145,000-$170,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. • Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected] • Fraud and Security Notice: • A Note on AI • Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.
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