backerkit - Senior Manager, Customer Success
Requirements
• Experience managing a team in a Customer Success, Support, or broader CX environment, ideally within a tech or SaaS company (knowledge of crowdfunding or the creator economy is a plus but not necessary!) • Proven track record of coaching and developing reps with different skill sets and areas of focus, and a genuine enthusiasm for helping people grow • Experience handling customer escalations directly — calm under pressure, structured in your approach, and able to support your team through difficult situations • Strong process mindset, with examples of workflows, playbooks, or operating improvements you've built or meaningfully improved • Clear, direct communicator who can give feedback, set expectations, and keep a team aligned without ambiguity • Data-literate: comfortable tracking team performance metrics, spotting trends, and using them to make decisions and have credible conversations with leadership • Scrappiness and agility — comfortable in a startup environment where things move fast and no two days look the same • A player-coach who leads from the front, rolls up their sleeves when needed, and earns the trust of their team by doing, not just directing
Benefits
• Remote-first position on a distributed team working primarily 9-5 Pacific. • Competitive salary and stock option plan • Medical, dental, vision, and 401k benefits (with employer match!) • Stipends for supporting creators of your choosing • Annual Learning and Development stipend to support your professional growth • Family-friendly and focused on maintaining a healthy work/life balance • Awesome work environment at a company with a huge opportunity • Research shows that while men apply for jobs when they meet ~60% of the criteria, women and other underrepresented groups tend to only apply when they check every box. If this role excites you – even if you don’t meet every requirement – we’d love to hear from you.
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