Interrahealth - Lead Account Manager
Requirements
• Typically requires 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial role, along with a Bachelor’s degree or equivalent practical experience. • Knowledge & Application: • Brings deep knowledge of account management practices, customer health methodologies, and SaaS commercial models, ideally in healthcare technology. Operates independently, prioritizes effectively across a complex portfolio, and exercises sound judgment in managing renewals, customer risk, and growth opportunities. • Complexity & Problem Solving: • Navigates complex, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressure. Identifies patterns across accounts and translates them into scalable solutions, process improvements, and escalation priorities. Creates practical frameworks and reporting approaches where they do not yet exist. • Collaboration & Interaction: • Works cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadership. Coaches others while owning a strategic book of business and serves as a key conduit between the field and leadership by translating customer and segment signals into actionable recommendations. • Working Conditions & Environment: • Fully remote role within the United States • Periodic travel (approximately 15-25%) for customer meetings, team events, and industry conferences • Operates in a fast-paced, growth-oriented, PE-backed SaaS environment • Requires strong cross-functional collaboration across Product, Sales, Support, and Executive Leadership • Ability to manage a complex portfolio of accounts and shifting organizational priorities simultaneously • Success in this role requires strong asynchronous communication, thoughtful prioritization, and comfort operating in a remote-first environment
Responsibilities
• Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagement. • Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy. • Own proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account Management. • Lead joint planning conversations with customers to uncover growth opportunities and deepen platform adoption. • Build and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communications. • Surface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the business. • Serve as the primary voice of the customer for the segment, contributing structured insights to roadmap, packaging, and go-to-market decisions. • Partner with the Head of Account Management to develop consistent AM processes, playbooks, forecasting practices, and operating rhythms. • Partner cross-functionally with Product, Support, Sales, Marketing, and Operations to advocate for customer needs and manage complex escalations. • Support the transition from product-based to segment-based account management, helping shape structure and process along the way. • AI Expectations: • Leverage AI-enabled tools to improve customer health monitoring, streamline reporting workflows, surface renewal risk earlier, and increase the speed and quality of insights delivered to internal stakeholders and customers. Familiarity with tools such as ChatGPT or Claude is a plus; candidates who use AI thoughtfully to improve execution, prioritization, and decision-making will be well positioned for success in this role.
Benefits
• $106,575 – $142,000 • Offers Commission • The range indicates base compensation. A bonus is also available. The final offer will be based on the candidate's skills and experience against the role they are being considered for. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Note: To ensure candidates are applying to relevant roles based on their skills, we have set up limits to the number of times candidates can apply to a role: • Note: • Candidates may not apply more than 3 times in any 120 day span for any role • Candidates may not re-apply to the same role within 120 days • Candidates may not re-apply to any role within 90 days • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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