Litify - Account Manager
Responsibilities
• Manage a portfolio of existing Litify clients to ensure retention and satisfaction • Identify and drive upsell and expansion opportunities by understanding client goals and aligning them with Litify solutions • Own and execute renewal motions, collaborating with internal teams and client stakeholders • Consult, educate, and strategize with clients to help grow their business using Litify • Engage in business reviews, and strategic check-ins to drive value • Meet and exceed monthly sales targets tied to renewals and expansions • Stay up to date on Litify platform updates, industry trends, and best practices to inform your client recommendations • Collaborate cross-functionally with Customer Success, Implementation, Support and Product & Engineering teams to ensure seamless execution, customer satisfaction, and long-term partnership success. • We require: • A bachelor’s degree from an accredited university • At least 2-5 years experience in a SaaS account management or customer-facing role • Strong sales instincts and ability to build trusted client relationships • Excellent written, verbal, and presentation communication skills • Experience presenting to and engaging with executive-level stakeholders • Strong problem-solving skills and a collaborative, solutions-oriented mindset • Self-motivated and organized with the ability to manage multiple accounts and priorities • Familiarity with Salesforce or other CRM platforms preferred • Experience in the legal industry or selling to law firms, corporate legal departments, or government entities is a plus • Comfortable with commercial negotiation and willingness to refine selling style as needed
Benefits
• Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. • Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. • The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.
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