loadsmart - Account Manager (Tech Touch/ High volume)

• 3–5 years of experience in account management, customer success, or a scaled/tech-touch CS role for SaaS products • Fluent English; clear written and verbal communication • Demonstrated experience managing a high-volume book of business without relying on 1:1 high-touch engagement • Strong analytical skills — you can build dashboards, interpret data, and translate it into action • Proven ability to create SOPs, playbooks, and process documentation from the ground up • Experience with A/B testing for renewal emails, adoption workflows, or automated outreach sequences • High technical aptitude with CRM tools; Salesforce experience is a strong plus • Excellent written and verbal communication — you set clear expectations and build trust at scale • Customer-first mindset with genuine curiosity about customer goals and outcomes • Systems thinker who translates big-picture strategy into repeatable, documented process • Comfortable asking hard questions, navigating organizational complexity on the customer side, and influencing stakeholders without direct authority. • WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit